When the Going Gets Tough, Krinkle Gets Going: 2020 A Year in Review
At Mobile Epiphany/Krinkle Apps, we understand that 2020 has been a difficult year for many. Despite these difficult circumstances, we have been working hard to support our clients and communities to navigate through this challenging time. Even during a pandemic, natural disasters like hurricanes and wildfires still impact our communities significantly. Buildings (especially hospitals) still need to be compliant with NFPA fire codes for occupants’ safety and oil & gas service companies still need to check for leaks and be OOOOa compliant for personal and environmental concerns. Ultimately, all these essential processes and operations need to be completed to the highest quality standard possible and life and work have to continue moving forward. This last year, Mobile Epiphany has been working hard to help people keep this crucial work going by creating and updating our intuitive, enterprise-class software.
While the pandemic has been a disaster of its own, this doesn’t mean that other natural disasters stop. The 2020 Atlantic hurricane season was one of the most active and costly hurricane seasons on record. This hurricane season featured 13 hurricanes, of which six developed into major hurricanes, with Hurricane Iota attaining a Category 5 strength. The damage and fallout of these disasters have been significant and costly, but Mobile Epiphany has been working tirelessly to push the debris removal process and post-disaster recovery forward. Krinkle’s hurricane ADMS, Krinkle Debris Tracker®, has been used in numerous post-disaster debris removal efforts this year to allow debris monitoring companies and jurisdictions to quickly and easily audit and reconcile payment.
In addition to the impact of COVID-19 and this hurricane season, natural disasters like wildfires have also taken a significant toll on peoples’ lives this year. Even though most major wildfires have dissipated by now, post-wildfire cleanup is crucial to get peoples’ lives back on track. For a process like wildfire debris management, extensive subject matter expertise is required in order to understand the subtle nuances of the multitude of different processes and build comprehensive software. This is what led the team at Krinkle to spend the last several years working with debris monitoring companies, foresters, arborists, state governments and other subject matter experts to create and continuously improve the world’s only Wildfire Automated Debris Management System: Krinkle Wildfire ADMS®.
Krinkle Wildfire ADMS® helps debris monitoring companies, haulers and jurisdictions guide their users through FEMA-approved processes, control their mission data and quickly reconcile following a wildfire. Krinkle Wildfire ADMS® guides monitors and arborists through inspecting, marking, barcoding (if required), and cutting fire-damaged hazardous trees as well as verifying that the trees (species by species) meet fire damaged hazardous trees. It also guides users through the entire debris hauling and eligibility determination process. The mobile app and reporting tool go far beyond the capabilities of a traditional Hurricane ADMS (i.e. Krinkle Debris Tracker®) by guiding its users throughout a wildfire’s unique aspects including material recycling, soil decontamination (scrape and re-scrape), fire-damaged hazardous tree removal, and much more. Finally, reporting can be performed at the “touch-of-a-button”.
While the pandemic has been a major detriment to public health, fugitive emissions are an ever-present danger to the health of our environment and ourselves that need to be addressed. This is why Krinkle LDAR Tracker Pro® has been working hard with our customers to ensure that OOOOa regulations are still being maintained for environmental and public safety. This year, Krinkle LDAR Tracker Pro® has been expanding its footprint in the Permian Basin and beyond, supporting our existing clients and keeping OOOOa compliance on track. Krinkle LDAR Tracker Pro® enables seamless and automated OOOOa compliant work order sharing (we call it “Shared Work Orders”) between LDAR program managers, Infrared (OGI) camera inspectors (and verifiers), and repair techs. Even client executives who must decide how to handle leaks on “Delay of Repair” status are supported. This ensures that every required step of the OOOOa regulation (and even your state regulations) becomes a simple, guided process for your users. The end result is a consistent workflow in the field for all your users, assured compliance, and a system that drives the process through to its full completion.
“Krinkle LDAR Tracker Pro® has been with us from our earliest days of setting up a Leak Detection And Repair (LDAR) program to our first year of reporting fugitive emissions and leak data to federal agencies for multiple clients and we could not be more pleased. Our users and administrators received thorough training in how to manage Krinkle LDAR Tracker Pro services, billing has been efficient and predictable, and the customer support team has remained exceptionally quick and responsive. Krinkle LDAR Tracker Pro® and the Mobile Epiphany team have helped us support our talented employees and increased our ability to provide the outstanding service that our clients expect.”
– Cianna Logie, Sport Environmental.
“Partnering with Krinkle this past year, we were able to effectively transition from a traditional relationship of hiring an outside LDAR contractor to bring it in-house utilizing automated recordkeeping and reporting. Most importantly, we have reduced our overall operating cost while improving environmental compliance.”
– Kaleb Foster, Maverick Natural Resources.
Hospitals are the battleground for the fight against COVID. As doctors and nurses have been working tirelessly to combat the pandemic, Krinkle Fire Door has been working relentlessly with fire door safety companies to ensure these hospitals are meeting Fire & Life Safety standards. Additionally, our mobile solutions and digital reporting help our customers to be more efficient and contactless when communicating with their clients. Krinkle Fire Door® has been working with subject matter experts in the fire door service industry for years to create its comprehensive (inspections, estimates to repair, repairs performed, etc.) mobile application. The mobile app guides inspectors to easily adhere to NFPA standards, speed up work and automate fire door reporting. Krinkle Fire Door® has taken the mobile app beyond traditional fire door inspection software, to a complete mobile and back-office solution that drives business.
“I have tried several different inspection platforms during my time in business. Each of these platforms had upsides but none encompassed all the features I had been looking for in an inspection and repair software… I am very happy with the Krinkle app and the entire Krinkle support team. Most importantly the software is reliable, the Krinkle team is very supportive, the cost is affordable and my clients are happy with the reports they receive.”
- Vickie Evans, Victory Fire Door.
The pandemic and its impact on the workforce have brought workflow efficiency and process digitization to the forefront of peoples’ minds. This is something that our customers in heavy machinery have been actively aware of and investing in even before the pandemic. After being field-proven in over ten dealerships worldwide, Krinkle Rebuild Tracker is continuously being updated with new features and forms to improve the rebuild process. Krinkle Rebuild Tracker® is a robust mobile application and management-reporting tool for heavy equipment component rebuild centers that track every stage of the component rebuild process with ease. To further improve the solution and enhance the data sophistication of engine inspections and Key Performance Indicator (KPI) tracking, we have worked with our customers to incorporate essential engine inspection forms into the software. This enables more thorough tracking of performance efficiency, Quality Assurance (QA), and overall improved data quality through the integration of various rebuild operations.
Looking into the new year, even though there is still uncertainty in front of us, Mobile Epiphany and its Krinkle brand are still focusing on working with seasoned industry subject matter experts to provide solutions that address the essential operational processes that need to move forward regardless of unforeseen circumstances like the COVID-19 pandemic. This is what led Krinkle to develop the most comprehensive Oil & Gas environmental suite of apps on the market: Krinkle Environmental®.
The mobile app and its modules guide users through oil & gas environmental projects like phase I environmental site assessments (ESA PI), soil sampling with depth samples, spill management with surface soil sampling, reclamation and more! Although these modules are ready to go, out-of-the-box, companies can further customize the software suite to meet their specific needs. Krinkle understands that different Oil & Gas environmental service companies might not handle all of these processes and projects. This is why Krinkle Environmental® is designed and priced to allow businesses to choose which modules and processes are most relevant to their current work and the other modules are at the ready for when new business arrives. Krinkle Environmental® and all its modules were built with the idea of keeping end-users efficient with their time, thorough in their data collection, and guided step-by-step through their work. This ensures accuracy, completeness, and speed while collecting environmental data and makes reporting an easy, “touch-of-a-button”, task. If you are interested in differentiating yourself in the Oil & Gas industry, improving compliance across the organizations you serve, and doing so with significantly less effort and cost, click HERE to learn more.
Despite the uncertainty that lies ahead of us, the challenges that we have faced over the last year have helped us improve our products and relationships with clients. Moving forward we want to continue supporting our clients, regardless of circumstances out of our control. After a successful year of developing new mobile software suites and Krinkle apps and updating existing software, Krinkle has big plans for 2021. Over the next year, Mobile Epiphany/Krinkle plans to expand upon the modules offered in Krinkle Environmental in order to handle processes like weed management, land consultation, and more. Going forward, Krinkle plans to continue improving the business processes and relationships we made in 2020, while simultaneously continuing to launch new products to solve business challenges for other industries. Stay up-to-date with our newest updates and activities HERE.
We’re Just Getting Started: Our Year in Review
Mobile Epiphany is an established enterprise-class mobile software company in its 11th year of business. Its mobile platform technology is used to rapidly create cost-effective mobile apps to solve any business process challenges across any industry, regardless of complexity. Initially, Mobile Epiphany succeeded in creating many custom mobile applications for specific business challenges on a project-by-project basis. While Mobile Epiphany still takes on custom projects regularly, these new, standardized apps fall under our brand “Krinkle”, which we have been expanding upon ever since. This last year, we’ve been particularly busy adding new and innovative capabilities to the next generation of our existing apps while also adding new apps to our suite of “purpose-specific” Krinkle solutions.
For the oil and gas industry, Krinkle launched two new mobile software solutions this last year. Krinkle began servicing the oil and gas industry four years ago with the launch of its premier LDAR tracking software, Krinkle LDAR Tracker®. Over these last four years, we’ve gained a great deal of expertise in the LDAR process and we further innovated new ways where Krinkle LDAR Tracker® could improve. One of the biggest challenges our clients faced was coordinating the communication between multiple different subcontractors (such as inspectors, repairmen, verifiers, etc.) working on the same well sites, compressor stations, etc. This insight led us to develop Krinkle LDAR Tracker Pro®, an advanced version of our original LDAR compliance software. The Pro version adds a series of new and innovative features including its premier feature - seamless work order sharing.
The “Shared Work Order” system automatically pushes the initial work order forward to all the subsequent users who need it (the initial inspector, then repair people, then verifiers, etc.), simply by detecting when the previous step is complete. This eliminates the need for the project managers to engage in endless phone calls, coordination meetings, excel files, and forgotten or lost next steps. Krinkle LDAR Tracker Pro® showcased this innovative new feature at the 2019 Oil and Gas Environmental Conference (OGENV 2019). Krinkle's Sr. Business Analyst, Dr. Glenn Kletzky, gave a presentation at the event alongside Vertex Resource Services’ VP of US Operations, Mr. Dhugal Hanton. The presentation focused on how deploying Krinkle LDAR Tracker Pro® resulted in Vertex gaining a higher level of compliance and situational awareness which has enabled them to better serve their clients.
Mobile Epiphany’s software has been used to inspect close to 1,000,000 fire doors for the fire and life safety industry over the last four years. Mobile Epiphany has been working with subject matter experts in the fire door service industry for years to create its comprehensive (inspections, estimates to repair, repairs performed, etc.) application. In 2019, we officially launched the standardized version of our fire door inspection software, Krinkle Fire Door®. The mobile app guides inspectors to even more easily adhere to NFPA standards, speeds up work, and automates fire door reporting. Krinkle has taken the mobile app beyond traditional fire door inspection software, to a complete mobile and back-office solution that drives your business.
Over the last 3 years, Krinkle Debris Tracker® has reconciled disaster data required by FEMA in multiple states and counties. From natural disasters including hurricanes Maria, Irma, and Harvey, as well as the Northern and Southern California wildfires, Krinkle Debris Tracker®’s performance, was unrivaled. In 2019, Krinkle Debris Tracker® impressed attendees at the 33rd annual Governor's Hurricane Conference in Florida with its 4th year of updates and increased capabilities. Emergency management professionals and those involved in preparedness, planning, response, and recovery at all levels of the government, industry, and private interest gathered to exchange ideas and see the latest and greatest advancements in emergency response. Krinkle presented our powerful disaster management software solutions - Krinkle Debris Tracker® and Krinkle Damage Tracker® - both showcased during live demonstrations, presented by Dr. Glenn Kletzky. The two solutions attracted the interest of more than 50 organizations.
Krinkle Rebuild Tracker® is a proven solution for heavy equipment dealers looking to track their major components during the rebuild process. The mobile app has been successfully deployed internationally, from the United States to Africa, the Middle East, and beyond. This established success led Krinkle to attend the Western Region Meeting for CAT dealers and their IT people (WRIT 2019 in Las Vegas). The mobile app had already proven itself in component rebuild centers internationally as it has been in use at the Cashman and Mantrac Caterpillar rebuild centers for the last two years. This was highlighted in a presentation given by Dr. Glenn Kletzky. His presentation also focused on how what Krinkle Rebuild Tracker® did for CAT’s dealers could be done for any heavy equipment manufacturer, regardless of the brand, facility size, or language spoken by its users.
Krinkle Rebuild Tracker® was also fully integrated with Modern® this last year. Modern® is a sales department and customer communications text messaging system popular among many of the CAT Dealers that Krinkle works with. Krinkle Rebuild Tracker®’s integration effort with Modern® highlights Krinkle’s commitment to heavy equipment dealers, software vendors, and the ecosystem as a whole. In 2020, we plan on launching a new hose manufacturing tracking mobile application that has been successfully deployed in multiple locations across Mantrac’s dealerships.
After a successful year of developing new Krinkle apps, updating existing software, speaking at trade shows, and integrating with other software, Krinkle has big plans for 2020. Going forward, Krinkle plans to continue improving the business processes and relationships we made in 2019, while simultaneously launching new products to solve business challenges for other industries. Stay up-to-date with our newest updates and activities here.
Krinkle LDAR Tracker Pro® Unveiled at OGENV 2019
Krinkle, LLC. formally presented and exhibited their Krinkle LDAR Tracker Pro® mobile app and suite of reporting tools earlier this month at the 2019 Oil & Gas Environmental Conference (OGENV). Krinkle LDAR Tracker Pro® is Krinkle’s highly scalable, enterprise-class version of its LDAR tracking and compliance software. The pro version of the software introduces an array of state-of-the-art features, including Krinkle’s innovative, fully automated work order sharing (we call it “Shared Work Orders”). Shared Work Orders ensure consistent workflow in the field, guides its users to timely completion of their 0000a and state regulatory work, and drives thorough LDAR compliance. Manual communications such as the typical back-and-forth emails and phone calls required to keep the LDAR team moving are almost completely eliminated. Time and money are saved while compliance is achieved with significantly less effort.
The “Shared Work Order” system automatically pushes the initial work order forward to all the subsequent users who need it (inspectors, repair techs, then verifiers, etc.), simply by detecting when the previous worker’s steps are complete. This enables LDAR companies to eliminate time-consuming spreadsheets, emails, and phone calls, while automatically driving the “next step” forward. Work never falls through the cracks, drastically increasing efficiency and ensuring a large return on investment.
Krinkle’s report management tool contains all the reports (rolling leak logs, component leak logs, remaining leaks, delays of repairs, etc.) needed to track all your sites, leaks, repairs, verifications, and delays of repair (DORs). The system provides LDAR technicians with all the smart forms and guided workflows necessary to collect actionable data, simplify their work and facilitate regulatory compliance.
During the conference, oil & gas companies were able to see Krinkle LDAR Tracker Pro® first-hand. Krinkle’s team demonstrated how Krinkle LDAR Tracker Pro® guides leak inspectors, repair techs, and verifiers through the entire LDAR process and enable them to maintain all their critical records with ease. Attendees were able to easily understand Krinkle LDAR Tracker Pro®’s reports and see for themselves the mobile app’s ability to streamline their LDAR processes and record-keeping (from well sites, compressor stations, central facilities, etc.).
Vertex Resource Group, an international oil field services company with over 3000 employees in both Canada and the US, presented the details of their field success as a result of using Krinkle LDAR Tracker Pro®. Vertex presented the stark difference between the burden of managing large and highly scalable LDAR programs prior to using Krinkle LDAR Tracker Pro® and the ease afterward. All aspects of the data collection, uniformity, worker guidance, and client reporting were drastically simplified. Vertex was able to rapidly deliver to its customers the data they wanted and the way they wanted it. Vertex’s Vice President of US operations, Mr. Dhugal Hanton, spoke alongside Krinkle’s Senior Business Analyst, Dr. Glenn Kletzky, about how Krinkle LDAR Tracker Pro® has modernized Vertex’s air compliance services.
“Initially, we had considered developing our own software in-house, but we also understood the potential years of time and millions of dollars such a risky effort might entail. After considerable market research, we realized that Krinkle’s software was enterprise-level and field-proven. It was already “out-of-the-box” ready to easily train and deploy. It quickly and cost-effectively serviced our LDAR program’s needs,” stated Mr. Hanton.
Krinkle LDAR Tracker Pro® reduces the time, cost, and effort to secure auditable compliance in your 0000a and state regulation program. If you would like to receive further information about Krinkle LDAR Tracker Pro®, please schedule a free live demonstration by visiting Krinkle LDAR Tracker Pro®.
Krinkle Fire Door®: Not Your Grandfather’s Fire Door Inspection App.
Fire door inspection apps are a dime a dozen and most of them are woefully incomplete. Oftentimes, fire door inspections are just an afterthought in some limited “Fire & Life Safety” app and these apps rarely reflect the true nature of the NFPA codes. Their line of simple “yes/no” questioning is incapable of addressing the details your company requires. They are basic checklists devoid of true fire door specificity.
Krinkle Fire Door® is a new breed of fire door inspection software for the professional inspection company that wants to do it right – from the beginning of the process to the end of verified repair and compliance. Fire door inspections need to not only address the NFPA requirements thoroughly but also need to help drive your business and generate reports that are valuable to your clients. Door hardware companies experience an even greater return on investment (ROI) with Krinkle’s “parts and labor” repair add-on for fire doors. The mobile app’s add-on guides your repair persons through all subsequent steps that are required to achieve full compliance, including (i) estimating the cost of upcoming parts and labor for client approval, (ii) itemizing the right parts so you can prepare for the return visit and (iii) billing your client for the final cost of parts and labor. This helps you keep the after-sales business in-house and moving smoothly. Even if your company does not perform the repairs, the included reports for your inspectors make it possible for the parts and labor company coming behind you to succeed. Your client will appreciate how you went above and beyond to provide their chosen repair company with the information they needed. Ultimately, this allows your company to return after repairs are completed and get paid to verify that all expected repairs are in compliance.
Krinkle Fire Door® isn’t just a complete NFPA-adherent fire door inspection app. It actually guides all parties involved to run their business and track the process through verified completion and compliance.
When considering software, smart companies will look for true business process automation applications that fit well with their business development model. Simple forms apps have minimal value and are only slightly better than using pen and paper. If your company is looking for a complete mobile solution that automates processes, is easy to learn, easy to deploy and enables your company’s growth, look no further than Krinkle Fire Door®.
Krinkle Fire Door® includes a number of features that far surpass traditional door inspection software like smart forms that speed up work, while simultaneously giving you the ability to track assets like customers, buildings, fire doors, fire door frames, and fire dampers, and all associated inspections. Krinkle Fire Door® differentiates itself even further by introducing features like automated report generation with automatic NFPA code compliance matching. Our wide selection of included reports makes proving compliance faster and easier than ever. Additionally, custom reports can be developed for a nominal, one-time fee.
Other advantages of using Krinkle Fire Door® are:
• We offer unlimited users for no additional costs. We only charge one fee per door inspected, no matter how much repair data, parts and labor data, and reporting are managed beneath that door’s inspection.
• Krinkle Fire Door® supports both iOS and Android devices, making it easier for your contractors and employees to adopt. Whatever device they currently own (Tablet or Phone) will work, eliminating your need to buy new or specialty devices.
• Krinkle Fire Door® supports highly secured offline work. No need to be actively connected to the internet. Connecting once or twice a day will work just fine.
• Krinkle Fire Door® also allows you to remotely assign inspections/repairs to your employees and contractors, while centrally managing the data they collect.
• When the aforementioned features come together, companies are provided the means to easily allocate, track and complete more work in less time, thereby expanding their scale. Even subcontractors all around the nation become simple to manage. This enables companies to quickly and easily increase their service area, and scale up the number of inspections they can take on each year.
Krinkle Fire Door® distinguishes itself from other door inspection software with its code compliance reports, automatic parts and labor costs, Android and iOS compatibility, and its ability to guide the entire process, from inspection to final verification of repairs. If your company is looking to scale up its fire door inspection and/or repair program, go to Krinkle Fire Door® to set up a demonstration and learn more.
Krinkle LDAR Tracker Pro® is Showcasing at OGENV2019
On December 3rd and 4th, Krinkle’s LDAR Tracker Pro® is showcasing at this year’s Oil & Gas Environmental Conference. Krinkle LDAR Tracker Pro® is Krinkle’s industry-leading version of its LDAR compliance tracking mobile app and reporting system. This breakthrough technology enables fully automated work order sharing (we call it “Shared Work Orders”) across the entire OOOOa and state regulation compliance process. The “Shared Work Order” system automatically pushes the initial work order forward to all the subsequent users who need it (repair people, then verifiers, etc.), simply by detecting when the previous step is complete. This enables LDAR companies to eliminate time-consuming spreadsheets and manual communication, while automatically driving the “next step” forward so that work never falls through the cracks. This substantially increases their efficiency and ensures a large return on their investment.
For the first time, oil & gas companies will be able to try Krinkle’s advanced Krinkle LDAR Tracker Pro® app, run its reports and see for themselves its ability to simplify and streamline all LDAR processes. During the conference, Krinkle’s subject matter experts will demonstrate how Krinkle LDAR Tracker Pro® can guide leak detection (OGI & AVO), and repair techs through the entire LDAR process and effortlessly maintain all their critical records. They will also demonstrate how LDAR program managers can easily manage their comprehensive records from well sites, compressor stations, central facilities, and more.
Krinkle’s reporting tool contains all the reports needed to track all your sites, leaks, repairs, and verifications. Reports such as rolling leak logs, component leak logs, remaining leaks, delays of repairs, and many more are included. The system provides LDAR technicians with all the smart forms and guided workflows necessary to make their jobs easy and facilitate regulatory compliance.
One of Krinkle’s customers who have established field success with many of their clients, Vertex Resource Services, Inc., will also be attending the event. Vertex will be giving a presentation about how Krinkle LDAR Tracker Pro® has modernized its air compliance services. Vertex’s Vice President of US operations, Mr. Dhugal Hanton will be speaking alongside Dr. Glenn Kletzky, a Senior Business Analyst from Krinkle, about how Vertex deployed Krinkle LDAR Tracker Pro® to maintain a higher level of compliance and situational awareness, while better serving their clients.
If you are attending the event and are interested in learning more about the benefits and features of Krinkle LDAR Tracker Pro®, be sure to stop by Krinkle’s booth (Booth # 15) and attend Vertex/Krinkle’s presentation on December 3rd at 11:00 a.m. If you cannot attend the event and would like to receive further information about Krinkle LDAR Tracker Pro®, please schedule a free live demonstration by visiting Krinkle LDAR Tracker Pro®.
An International Caterpillar Dealer’s Journey: Moving to Digital Work Orders for Tracking the Rebuild Process
Heavy equipment rebuild centers from all over the world have constantly strived to simplify the burden of tracking their main component (engine, transmission, etc.) rebuild process. Unfortunately, few have ever found a simple and affordable solution to track their work in progress (WIP). This issue is significantly harder to solve when you have multiple centers spread across states and even nations.
In late 2017, Unatrac, a CAT dealer conglomerate with their Mantrac dealerships and component rebuild centers (CRC) across Africa, the Middle East, Russia, and beyond, set out to solve this challenge. Matt Woodall from their process improvement department, acting as their lead component reliability champion, was tasked to find a solution. Not only did he have to find a solution, but he also had to work across multiple rebuild centers on different continents. It had to handle different cultures, different practices, and it had to be configurable and flexible enough to succeed. Every day that passed for these rebuild centers without the kind of data visibility they were looking for, was a day of reduced profit, morale, and customer satisfaction.
Unatrac’s/Mantrac’s technological pursuit led them to attend conferences in the US, where they spoke to other heavy equipment dealers. At the annual Caterpillar North American Dealer IT Association (NADITA) conference in Las Vegas, Mr. Woodall came across Cashman Equipment Company’s Director of IT, Don Erlanger. Mr. Erlanger, in conjunction with his CRC Manager, Mike Hulse, had already implemented Krinkle Rebuild Tracker® in their Reno, NV CRC and were already successfully tracking over 2500 major component rebuild work orders per year. Matt followed up after the conference with the Cashman dealership, spoke to the management and the supervisors, and learned how easy it was to deploy and use. He then contacted Krinkle for a webinar demonstration to see Krinkle Rebuild Tracker®’s capabilities for himself.
Mr. Woodall learned that Krinkle Rebuild Tracker® is an app that’s used by floor techs to easily track every step in their heavy equipment component rebuild process, without burdening them. He was surprised to learn that each tech only had to touch the mobile app for about 15 seconds a few times a day to provide their small contribution to the larger tracking data set. He also learned that this new mobile app would deliver complete process tracking and detailed Key Performance Indicators (KPIs). Once Mr. Woodall saw the value in the data visibility the reports delivered to his management and workers. He knew he had found what his company had been looking for.
“We were looking for something like Krinkle Rebuild Tracker® that would drive our process efficiency without burdening our technicians,” stated Matt Woodall. “Since deployment, monitoring WIP and utilizing automated reports have streamlined our admin process. As well as on the shop floor through Krinkle Rebuild Tracker®’s inspection functionality and ability to use process forms within the app. Our customers now have near real-time data visibility of their components throughout the rebuild process.”
After Mantrac deployed Krinkle Rebuild Tracker®, they not only leveraged the data to better track and improve their rebuild process, but they also realized that there was so much more potential they could extract from the data they have already collected. Right now, Mantrac is working continuously with Mobile Epiphany to further improve their reports and dashboard views based on their existing data. They are even moving into a scheduling system that allows Mantrac to manage both their CRC spaces and human resources.
Mobile Epiphany’s robust process tracking app, Krinkle Rebuild Tracker®, is showing heavy equipment rebuild centers all over the world that they can simplify their main component rebuild process, no matter the brand (CAT, John Deere, Komatsu, etc.). If you would like to see how Krinkle Rebuild Tracker® can improve your companies rebuild process, please schedule a free live demonstration by visiting Krinkle Rebuild Tracker®.
Business Process Automation: An Insurance Company’s Journey From Pen & Paper to Mobile Devices
In 2015, a technology leader from Trinidad and Tobago named Brian Wood (CEO of Briza Technologies) saw a potential business opportunity in his island nation. Mr. Wood noticed a distinct lack of advanced process-driven software being used by enterprises at home and around the Caribbean as a whole. Realizing that this was something that businesses desperately needed, Mr. Wood directed Briza to research software companies that could service this demand. During their research, Mr. Wood crossed paths with Mobile Epiphany, an enterprise-class mobile application company based out of Denver, Colorado.
“Mobile Epiphany quickly caught my attention with their RAC (Rapid Application Configuration) technology for mobile devices. They were much more than simple forms. Their system was focused on building business process applications that guides users through their respective work. I realized that their software was the missing puzzle piece for Briza to meet the process software demand in the Caribbean quickly and cost-effectively.” Mr. Wood stated. After meeting with Mobile Epiphany, a partnership was formed and Mr. Wood became Mobile Epiphany’s first Sales Representative in the Caribbean.
During one of Briza’s many business meetings, Briza met with the ANSA McAL Group and connected with Mr. Musa Ibrahim, the Managing Director of one of ANSA McAL’s most important subsidiaries, the Trinidad and Tobago Insurance Limited (Tatil). Tatil provides motor, property, and health insurance to its island nation.
A glaring issue in the Caribbean that was apparent to both Mr. Ibrahim and Briza was the notoriously slow customer service perceived by customers in the insurance industry. However, Mr. Ibrahim had plans for his company to change both the perception and the reality for Tatil. He had a vision of Tatil being an industry leader in timely and excellent customer service. However, Mr. Ibrahim had concerns with how easily a mobile app could be adopted across his enterprise. Additionally, the technical and cost hurdles that may be required for integrating their current system with new mobile software was also a concern. Despite these concerns, Mr. Ibrahim still saw the potential in Mobile Epiphany’s process-driven software. This led him to commission Mobile Epiphany to create a pilot program, using only part of Mobile Epiphany’s capability. A mobile app containing smart forms was built for their customer service representatives and auditors in their motor and real estate divisions in order to simplify their tasks of data collection and reporting. Although this helped push the insurance claim process forward, it was only a proof of concept.
After the application had been successfully in use for 2 years, Mr. Ibrahim went back to Mobile Epiphany to inquire about taking their application to the next level. While the software at the time streamlined aspects of the claims process, it was not a holistic solution. Mr. Ibrahim knew that if he was going to make Tatil an industry leader in customer service, more development was needed. Tatil needed the system to integrate directly with its existing policy and risks system and provide meaningful Key Performance Indicators (KPIs) on their employees, their sub-contractors and their overall process quality. The software would also need to drive the insurance process from start to completion and include work order creation and automatic tracking of results. Mr. Ibrahim even envisioned his system automatically generating emails to Tatil and NON-Tatil claimants alike, keeping them informed of the status of their claim during every step of the process. Tatil’s new software is entering its final beta testing phase and is expected to roll out in Q1, 2020.
Often times, companies make the mistake of assuming that the issues they are facing are local and specific to them. However, business challenges are global. While location does impact things like language and culture, business challenges are consistently similar with unique nuances per company, regardless of where in the world your company operates. At the end of the day, Mobile Epiphany understands business process, software, and flexibility. When this understanding is combined with subject matter experts and a passion to satisfy customers, there are few business challenges that we can’t address. If your company operates inside OR outside of the U.S, check out www.krinkleapps.com/solutions to learn more about Mobile Epiphany’s existing professional applications. Then, visit www.mobileepiphany.com to learn more about how their uniquely flexible platform and business analysts can be leveraged, to bring your project to life and solve your business challenges with a mobile device.
Contact Brian Wood at BRIZA Technologies Limited
16 Damian Street,
Woodbrook.
Port of Spain.
Trinidad & Tobago W.I.
Phone: (868) 271-0236
Mobile: (868) 680-0222
Email: bwood@brizatechnologies.com
Website: www.brizatechnologies.com