When the Going Gets Tough, Krinkle Gets Going: 2020 A Year in Review
At Mobile Epiphany/Krinkle Apps, we understand that 2020 has been a difficult year for many. Despite these difficult circumstances, we have been working hard to support our clients and communities to navigate through this challenging time. Even during a pandemic, natural disasters like hurricanes and wildfires still impact our communities significantly. Buildings (especially hospitals) still need to be compliant with NFPA fire codes for occupants’ safety and oil & gas service companies still need to check for leaks and be OOOOa compliant for personal and environmental concerns. Ultimately, all these essential processes and operations need to be completed to the highest quality standard possible and life and work have to continue moving forward. This last year, Mobile Epiphany has been working hard to help people keep this crucial work going by creating and updating our intuitive, enterprise-class software.
While the pandemic has been a disaster of its own, this doesn’t mean that other natural disasters stop. The 2020 Atlantic hurricane season was one of the most active and costly hurricane seasons on record. This hurricane season featured 13 hurricanes, of which six developed into major hurricanes, with Hurricane Iota attaining a Category 5 strength. The damage and fallout of these disasters have been significant and costly, but Mobile Epiphany has been working tirelessly to push the debris removal process and post-disaster recovery forward. Krinkle’s hurricane ADMS, Krinkle Debris Tracker®, has been used in numerous post-disaster debris removal efforts this year to allow debris monitoring companies and jurisdictions to quickly and easily audit and reconcile payment.
In addition to the impact of COVID-19 and this hurricane season, natural disasters like wildfires have also taken a significant toll on peoples’ lives this year. Even though most major wildfires have dissipated by now, post-wildfire cleanup is crucial to get peoples’ lives back on track. For a process like wildfire debris management, extensive subject matter expertise is required in order to understand the subtle nuances of the multitude of different processes and build comprehensive software. This is what led the team at Krinkle to spend the last several years working with debris monitoring companies, foresters, arborists, state governments and other subject matter experts to create and continuously improve the world’s only Wildfire Automated Debris Management System: Krinkle Wildfire ADMS®.
Krinkle Wildfire ADMS® helps debris monitoring companies, haulers and jurisdictions guide their users through FEMA-approved processes, control their mission data and quickly reconcile following a wildfire. Krinkle Wildfire ADMS® guides monitors and arborists through inspecting, marking, barcoding (if required), and cutting fire-damaged hazardous trees as well as verifying that the trees (species by species) meet fire damaged hazardous trees. It also guides users through the entire debris hauling and eligibility determination process. The mobile app and reporting tool go far beyond the capabilities of a traditional Hurricane ADMS (i.e. Krinkle Debris Tracker®) by guiding its users throughout a wildfire’s unique aspects including material recycling, soil decontamination (scrape and re-scrape), fire-damaged hazardous tree removal, and much more. Finally, reporting can be performed at the “touch-of-a-button”.
While the pandemic has been a major detriment to public health, fugitive emissions are an ever-present danger to the health of our environment and ourselves that need to be addressed. This is why Krinkle LDAR Tracker Pro® has been working hard with our customers to ensure that OOOOa regulations are still being maintained for environmental and public safety. This year, Krinkle LDAR Tracker Pro® has been expanding its footprint in the Permian Basin and beyond, supporting our existing clients and keeping OOOOa compliance on track. Krinkle LDAR Tracker Pro® enables seamless and automated OOOOa compliant work order sharing (we call it “Shared Work Orders”) between LDAR program managers, Infrared (OGI) camera inspectors (and verifiers), and repair techs. Even client executives who must decide how to handle leaks on “Delay of Repair” status are supported. This ensures that every required step of the OOOOa regulation (and even your state regulations) becomes a simple, guided process for your users. The end result is a consistent workflow in the field for all your users, assured compliance, and a system that drives the process through to its full completion.
“Krinkle LDAR Tracker Pro® has been with us from our earliest days of setting up a Leak Detection And Repair (LDAR) program to our first year of reporting fugitive emissions and leak data to federal agencies for multiple clients and we could not be more pleased. Our users and administrators received thorough training in how to manage Krinkle LDAR Tracker Pro services, billing has been efficient and predictable, and the customer support team has remained exceptionally quick and responsive. Krinkle LDAR Tracker Pro® and the Mobile Epiphany team have helped us support our talented employees and increased our ability to provide the outstanding service that our clients expect.”
– Cianna Logie, Sport Environmental.
“Partnering with Krinkle this past year, we were able to effectively transition from a traditional relationship of hiring an outside LDAR contractor to bring it in-house utilizing automated recordkeeping and reporting. Most importantly, we have reduced our overall operating cost while improving environmental compliance.”
– Kaleb Foster, Maverick Natural Resources.
Hospitals are the battleground for the fight against COVID. As doctors and nurses have been working tirelessly to combat the pandemic, Krinkle Fire Door has been working relentlessly with fire door safety companies to ensure these hospitals are meeting Fire & Life Safety standards. Additionally, our mobile solutions and digital reporting help our customers to be more efficient and contactless when communicating with their clients. Krinkle Fire Door® has been working with subject matter experts in the fire door service industry for years to create its comprehensive (inspections, estimates to repair, repairs performed, etc.) mobile application. The mobile app guides inspectors to easily adhere to NFPA standards, speed up work and automate fire door reporting. Krinkle Fire Door® has taken the mobile app beyond traditional fire door inspection software, to a complete mobile and back-office solution that drives business.
“I have tried several different inspection platforms during my time in business. Each of these platforms had upsides but none encompassed all the features I had been looking for in an inspection and repair software… I am very happy with the Krinkle app and the entire Krinkle support team. Most importantly the software is reliable, the Krinkle team is very supportive, the cost is affordable and my clients are happy with the reports they receive.”
- Vickie Evans, Victory Fire Door.
The pandemic and its impact on the workforce have brought workflow efficiency and process digitization to the forefront of peoples’ minds. This is something that our customers in heavy machinery have been actively aware of and investing in even before the pandemic. After being field-proven in over ten dealerships worldwide, Krinkle Rebuild Tracker is continuously being updated with new features and forms to improve the rebuild process. Krinkle Rebuild Tracker® is a robust mobile application and management-reporting tool for heavy equipment component rebuild centers that track every stage of the component rebuild process with ease. To further improve the solution and enhance the data sophistication of engine inspections and Key Performance Indicator (KPI) tracking, we have worked with our customers to incorporate essential engine inspection forms into the software. This enables more thorough tracking of performance efficiency, Quality Assurance (QA), and overall improved data quality through the integration of various rebuild operations.
Looking into the new year, even though there is still uncertainty in front of us, Mobile Epiphany and its Krinkle brand are still focusing on working with seasoned industry subject matter experts to provide solutions that address the essential operational processes that need to move forward regardless of unforeseen circumstances like the COVID-19 pandemic. This is what led Krinkle to develop the most comprehensive Oil & Gas environmental suite of apps on the market: Krinkle Environmental®.
The mobile app and its modules guide users through oil & gas environmental projects like phase I environmental site assessments (ESA PI), soil sampling with depth samples, spill management with surface soil sampling, reclamation and more! Although these modules are ready to go, out-of-the-box, companies can further customize the software suite to meet their specific needs. Krinkle understands that different Oil & Gas environmental service companies might not handle all of these processes and projects. This is why Krinkle Environmental® is designed and priced to allow businesses to choose which modules and processes are most relevant to their current work and the other modules are at the ready for when new business arrives. Krinkle Environmental® and all its modules were built with the idea of keeping end-users efficient with their time, thorough in their data collection, and guided step-by-step through their work. This ensures accuracy, completeness, and speed while collecting environmental data and makes reporting an easy, “touch-of-a-button”, task. If you are interested in differentiating yourself in the Oil & Gas industry, improving compliance across the organizations you serve, and doing so with significantly less effort and cost, click HERE to learn more.
Despite the uncertainty that lies ahead of us, the challenges that we have faced over the last year have helped us improve our products and relationships with clients. Moving forward we want to continue supporting our clients, regardless of circumstances out of our control. After a successful year of developing new mobile software suites and Krinkle apps and updating existing software, Krinkle has big plans for 2021. Over the next year, Mobile Epiphany/Krinkle plans to expand upon the modules offered in Krinkle Environmental in order to handle processes like weed management, land consultation, and more. Going forward, Krinkle plans to continue improving the business processes and relationships we made in 2020, while simultaneously continuing to launch new products to solve business challenges for other industries. Stay up-to-date with our newest updates and activities HERE.
Business Process Automation: An Insurance Company’s Journey From Pen & Paper to Mobile Devices
In 2015, a technology leader from Trinidad and Tobago named Brian Wood (CEO of Briza Technologies) saw a potential business opportunity in his island nation. Mr. Wood noticed a distinct lack of advanced process-driven software being used by enterprises at home and around the Caribbean as a whole. Realizing that this was something that businesses desperately needed, Mr. Wood directed Briza to research software companies that could service this demand. During their research, Mr. Wood crossed paths with Mobile Epiphany, an enterprise-class mobile application company based out of Denver, Colorado.
“Mobile Epiphany quickly caught my attention with their RAC (Rapid Application Configuration) technology for mobile devices. They were much more than simple forms. Their system was focused on building business process applications that guides users through their respective work. I realized that their software was the missing puzzle piece for Briza to meet the process software demand in the Caribbean quickly and cost-effectively.” Mr. Wood stated. After meeting with Mobile Epiphany, a partnership was formed and Mr. Wood became Mobile Epiphany’s first Sales Representative in the Caribbean.
During one of Briza’s many business meetings, Briza met with the ANSA McAL Group and connected with Mr. Musa Ibrahim, the Managing Director of one of ANSA McAL’s most important subsidiaries, the Trinidad and Tobago Insurance Limited (Tatil). Tatil provides motor, property, and health insurance to its island nation.
A glaring issue in the Caribbean that was apparent to both Mr. Ibrahim and Briza was the notoriously slow customer service perceived by customers in the insurance industry. However, Mr. Ibrahim had plans for his company to change both the perception and the reality for Tatil. He had a vision of Tatil being an industry leader in timely and excellent customer service. However, Mr. Ibrahim had concerns with how easily a mobile app could be adopted across his enterprise. Additionally, the technical and cost hurdles that may be required for integrating their current system with new mobile software was also a concern. Despite these concerns, Mr. Ibrahim still saw the potential in Mobile Epiphany’s process-driven software. This led him to commission Mobile Epiphany to create a pilot program, using only part of Mobile Epiphany’s capability. A mobile app containing smart forms was built for their customer service representatives and auditors in their motor and real estate divisions in order to simplify their tasks of data collection and reporting. Although this helped push the insurance claim process forward, it was only a proof of concept.
After the application had been successfully in use for 2 years, Mr. Ibrahim went back to Mobile Epiphany to inquire about taking their application to the next level. While the software at the time streamlined aspects of the claims process, it was not a holistic solution. Mr. Ibrahim knew that if he was going to make Tatil an industry leader in customer service, more development was needed. Tatil needed the system to integrate directly with its existing policy and risks system and provide meaningful Key Performance Indicators (KPIs) on their employees, their sub-contractors and their overall process quality. The software would also need to drive the insurance process from start to completion and include work order creation and automatic tracking of results. Mr. Ibrahim even envisioned his system automatically generating emails to Tatil and NON-Tatil claimants alike, keeping them informed of the status of their claim during every step of the process. Tatil’s new software is entering its final beta testing phase and is expected to roll out in Q1, 2020.
Often times, companies make the mistake of assuming that the issues they are facing are local and specific to them. However, business challenges are global. While location does impact things like language and culture, business challenges are consistently similar with unique nuances per company, regardless of where in the world your company operates. At the end of the day, Mobile Epiphany understands business process, software, and flexibility. When this understanding is combined with subject matter experts and a passion to satisfy customers, there are few business challenges that we can’t address. If your company operates inside OR outside of the U.S, check out www.krinkleapps.com/solutions to learn more about Mobile Epiphany’s existing professional applications. Then, visit www.mobileepiphany.com to learn more about how their uniquely flexible platform and business analysts can be leveraged, to bring your project to life and solve your business challenges with a mobile device.
Contact Brian Wood at BRIZA Technologies Limited
16 Damian Street,
Woodbrook.
Port of Spain.
Trinidad & Tobago W.I.
Phone: (868) 271-0236
Mobile: (868) 680-0222
Email: bwood@brizatechnologies.com
Website: www.brizatechnologies.com